F.A.Q.

Q1: How are your products coated and doesn't iron typically rust?
Q2: Does Fortress Iron sell to the public from a retail perspective?
Q3: Where can I get instructions on how to install Fortress products?
Q4: Are the Fortress panels a true height? Ex: Is the 48” PIP panel really a true 4’ tall?
Q5: Based on the 93.5” length, how far apart should I set my posts?
Q6: Do post caps come with posts? Do screws come with brackets?
Q7: What is the difference between an IPO and a PIP panel?
Q8: Do your fence and deck panels come in the same finishes as the pickets?
Q9: Are samples available?
Q10: How do I find my local retailer or distributor?
Q11: What if I need a panel that is shorter than the lengths you offer? Can I cut it? If so, how?

Q: How are your products coated and doesn't iron typically rust?
A: All Fortress Iron products are galvanized inside and out, and powder coated to allow for the highest standard of quality on the market. All products are backed by a 10-year limited warranty against manufacturer’s defects.
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Q: Does Fortress Iron sell to the public from a retail perspective?
A: Fortress Iron sells almost entirely through distribution. Our distributors are located regionally throughout the continental United States and service a large number of retails shops, lumber yards, and hardware stores that can service the needs of the individual or contractor.
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Q: Where can I get instructions on how to install Fortress products?
A: General installation instructions are provided to everyone on the website under the installation tab. Fencing, railing, and pickets all have basic instructions that help understand the process of installing a standard deck or fence using the system that our product line is based on. For non-standard installations, a Fortress representative or customer service can help with any questions.
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Q: Are the Fortress panels a true height? Ex: Is the 48” PIP panel really a true 4’ tall?
A: Yes. All Fortress fence and deck panels are constructed using the actual height. A 4’ panel would be exactly 48” tall and 93.5 inches in length.
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Q: Based on the 93.5” length, how far apart should I set my posts?
A: The panel system is based on an 8’ on center standard that is very common in most markets. Setting posts exactly 8’ from center to center of post would leave the perfect amount of spacing to install the panels. Brackets must be factored into the scenario, which create ¼” on either side. This half inch, the 93.5” in panel, and the inch on either side of the posts will give you your 96” (8ft) length.
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Q: Do post caps come with posts? Do screws come with brackets?
A: The costs of both posts and brackets are inclusive of the caps and screws. The post includes a nylon flat cap, which can easily be replaced by an alternative cap if needed. The brackets are packaged with stainless steel self-tapping screws that are ideal for installing into iron or metal. If the installation calls for a wood post installation, wood screws will need to be provided by the installer.
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Q: What is the difference between an IPO and a PIP panel?
A: The IPO panel is what we refer to as an Iron Panel for Ornament. This panel is going to include the 13” pre-welded ring in the center of the panel. This allows you to install the insert of your choice for a more decorative look. The PIP panel is just your straight, 2-rail flat-top panel without any decoration.
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Q: Do your fence and deck panels come in the same finishes as the pickets?
A: The standard fence and deck panel program is only stocked in Gloss Black. Now available is a custom powder coating program that will allow the customer to order fence and deck panels in an assortment of colors. Fortress has a listing of colors that can be produced, some of which include some textured finishes that are extremely unique and would be a nice accent for some jobs. Please ask your local retailer or distributor for details.
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Q: Are samples available?
A: Yes. Samples of the panels and pickets can be obtained through your local retailer or distributor. We carry a number of different samples that are sized down to a hand-held size for easy viewing.
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Q: How do I find my local retailer or distributor?
A: You may contact a Fortress Iron team member at (toll free) 1-866-323-4766 or contact sales@fortressiron.com for information on how to get in touch with a local supplier. Fortress covers almost the entire continental United States, so most customers will have an outlet of purchasing near to them.
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Q: What if I need a panel that is shorter than the lengths you offer? Can I cut it? If so, how?
A: The only option to achieve a shorter length panel is to cut it to size, preferably with a reciprocating saw or portaband saw.  An abrasive blade will create too much heat and compromise the powder coat, possibly melting it.  Once the cut it made, use a metal file to file away any burrs or uneven surfaces. You MUST use a rust inhibiting paint such as Rustoleum and treat the inside and outside of the cut area. The rust inhibiting paint works as a barrier against moisture to prevent rust. This step cannot be skipped.  Let dry for an hour and the rail will be ready to install. 
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